Returns & Exchanges
At Universal Shop, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Our streamlined process ensures that if a fit isn't perfect, your refund or exchange will be handled with absolute care.
Initiate Your Request
Log into your Universal Shop account or visit our returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached, and include the provided packing slip to help our team identify your order.
Ship It Back
Print the prepaid shipping label generated from our portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing